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Is all of the jewelry handmade?All of our pieces are original designs handmade with love by Leo Áine.
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What materials are used in the jewelry?All wire-wrapped pieces are crafted with tarnish-resistant plated wire and semi-precious stones. The chainmaille pieces are crafted with bright aluminum jump rings.
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Is the jewelry nickel-free?All of our pieces are crafted with nickel-free materials.
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Is the jewelry tarnish-free?While our wire is tarnish-resistant, it will slowly tarnish over time. To extend the life of your pieces, check out the jewelry care tab in FAQs.
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Are the stickers waterproof?Our vinyl stickers are weatherproof and able to withstand exposure to wind, rain and sunlight. They are coated with a protective laminate that makes them super durable and resistant to fading and water.
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Are the stickers designed by Oberon Trinkets?Our artist Leo Áine drew each design digitally using the colour hexes from each pride flag.
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Do you ship worldwide?We ship our pieces to almost every country on the map! While a few select countries are not serviced by Canada Post, we've successfully shipped to over 20 countries across 6 continents.
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Do you offer tracked shipping?We offer tracked shipping across Canada and the United States.
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Why hasn't my order been shipped yet?As all pieces are made-to-order by one artist, there is a 2-3 week processing time before they are shipped.
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How long will my package take to arrive?Below are estimates based on past shipments: Canada: 1-2 Weeks USA: 2-3 Weeks Worldwide: 4-6 Weeks
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Do you offer discreet packaging?If you need discreet packaging for a pride-related order, select "Discreet Packaging" in checkout and we will not include any bonus pride stickers in your mailer. All packaging is otherwise fantasy-inspired.
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What happens if my package still hasn't arrived long after the shipping estimate?If you have any concerns about your order, feel free to send us an email at oberontrinkets@gmail.com.
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What is the minimum order total for free shipping?All orders over $75.00 automatically receive free shipping.
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Can I cancel my order?Order cancellations are available within 3 days of purchase. If you would like to cancel a recent order, please send an email to oberontrinkets@gmail.com with your name and order number.
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How should I store my jewelry?To best preserve its colour and shine, our jewelry should be stored in a dry and dark container.
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Should I take my jewelry off before showering/bathing?Although our jewelry is tarnish-resistant, exposure to water over time can cause damage. It is recommended to remove pieces before entering water.
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How can I clean my jewelry at home?Gently clean using mild soap and water, a soft brush, and a polishing cloth. Avoid harsh chemicals and abrasive materials and ensure to dry thoroughly.
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